Case Studies
- Chapter 1: Crisis Management: History and Overview
- Chapter 2: Crisis Management: Crisis Response Team Elements
- Chapter 3: Crisis Management: Goals, Tasks, and Skills-The R.E.A.C.T Model
- Chapter 4: Crisis Management: Assessing Risk
- Chapter 5: Crisis Management: Communication in Crisis Negotiations
- Chapter 6: Crisis Management: Negotiating with the Emotionally Disturbed and Mentally Ill
- Chapter 7: Crisis Management: Negotiating with Suicidal Persons
- Chapter 8: Crisis Management: Negotiating with Special Populations
- Chapter 9: Crisis Management: In Prisons and Correctional Facilities
- Chapter 10: Crisis Management: Hostage Dynamics
- Chapter 11: Crisis Management: Managing Stress and Trauma
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