McMains: Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections, 4th Edition

Case Studies

Chapter 1: Crisis Management: History and Overview
Chapter 2: Crisis Management: Crisis Response Team Elements
Chapter 3: Crisis Management: Goals, Tasks, and Skills-The R.E.A.C.T Model
Chapter 4: Crisis Management: Assessing Risk
Chapter 5: Crisis Management: Communication in Crisis Negotiations
Chapter 6: Crisis Management: Negotiating with the Emotionally Disturbed and Mentally Ill
Chapter 7: Crisis Management: Negotiating with Suicidal Persons
Chapter 8: Crisis Management: Negotiating with Special Populations
Chapter 9: Crisis Management: In Prisons and Correctional Facilities
Chapter 10: Crisis Management: Hostage Dynamics
Chapter 11: Crisis Management: Managing Stress and Trauma

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