Case Studies with Questions and Answers
Chapter 03: Police Goals and Systems
Officer Tom Jones is a newly hired police officer who has volunteered to participate in a public school function that addresses at risk youth. Within this capacity, Officer Jones has decided to participate in this event for at least 2 days per month. During his first day at a local middle school, he is confronted with a series of questions from a number of students and teachers regarding his role as a police officer.
Due to his lack of experience in addressing large groups of children, Officer Jones feels that he is not adequately prepared for this voluntary role. In addition, Officer Jones is concerned that he might not adequately represent the local police department by responding to questions and making statements that are not consistent with department policy and organizational goals.
In light of these feelings, Officer Jones decides to discuss these concerns with his immediate supervisor. Should he make a decision to resign as a volunteer with the school? This decision could have a negative impact upon the community regarding the integrity of the local police department. As a result of their conversation, Officer Jones is encouraged to remain committed to his role as a volunteer within the school. Specifically, he is encouraged to rely upon his Standard Operations Procedures handbook in an effort to address any questions that he is confronted with.
As a result of this experience, Officer Jones and his immediate supervisor decide to establish a community service program with a number of local public schools. Within this capacity, Officer Jones has been given the responsibility to serve as the police department liaison. Within this role, Officer Jones has created a service manual that provides information for both police volunteers as well as interest community members regarding the goals of the local police department.