Case Studies
- Chapter 1: Supervision – The Management Task
- Chapter 2: Community Oriented Policing and Problem Solving- Improving Neighborhood Quality of Life
- Chapter 3: Interpersonal Communications-Striving for Effectiveness
- Chapter 4: Motivation-A Prerequisite for Success
- Chapter 5: Leadership-The Integrative Variable
- Chapter 6: Team Building-Maximizing the Group Process
- Chapter 7: Change-Coping with Organizational Life
- Chapter 8: Performance Appraisal-The Key to Personal Development
- Chapter 9: Training, Coaching, Counseling, Mentoring-Helping Officers Grow and Develop
- Chapter 10: Discipline-An Essential Element of Police Supervision
- Chapter 11: Internal Discipline-A System of Accountability
- Chapter 12: Supervising Difficult Employees-Special Considerations
- Chapter 13: Supervising Minorities-Respecting Individual and Cultural Differences
- Chapter 14: Tactical Operations-Critical Incident Deployment
- Chapter 15: Labor Relations-Problem Solving through Constructive Conflict
- Chapter 16: Homeland Security and Terrorism-A Changing Role
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