User Experience Management
Essential Skills for Leading Effective UX Teams
Arnie Lund
ISBN: 9780123854964
Copyright 2010
The role of UX manager is of vital importance -- it means leading a productive team, influencing businesses to adopt user-centered design, and delivering valuable products customers. Few UX professionals who find themselves in management positions have formal training in management. More often than not they are promoted to a management position after having proven themselves as an effective and successful practitioner.Yet as important as the position of manager is to the advancement of the field there are no books that specifically address the needs of user experience managers. Though information is available on the Web, nothing ties that advice together in the way a manager would need to integrate it in their work.
User Experience Management speaks directly to the UX manager and to the unique challenges one may face. It outlines the robust framework for how to be an effective UX manager, from creating a team, to orchestrating product development, to ensuring UX is not compromised, to achieving company buy-in on results. This acts as a checklist readers can use to make sure they have covered the bases as they think about how to build their own user experience programs. Written by an experienced UX manager, and containing testamonials from many leading managers in the field, managers both current and aspiring will find this an invaluable reference loaded with ideas and techniques for managing user experience.... [more]
Usability Testing Essentials
Ready, Set...Test!
Carol Barnum
ISBN: 9780123750921
Copyright 2010
Usability Testing Essentials presents a practical, step-by-step approach to learning the entire process of planning and conducting a usability test, proving a useful tool for professors and an invaluable resource of information for students. This book offers a robust ancillary package to instructors, including an Instructor’s Guide, a 15-week Usability Testing syllabus, and Questions/Topics for Discussion/Exercises.... [more]
Thoughts on Interaction Design,
2nd Edition
Jon Kolko
ISBN: 9780123809308
Copyright 2011
Thoughts on Interaction Design offers readers new insights into Interaction Design and the connections between technology and form and people and technology. Now in its second edition, Jon Kolko’s best-selling title builds upon its engaging material aimed to educate Designers, help Designers educate business owners, and legitimize Interaction Design for businesses. This edition explores how changes in the economic climate, an increased connectivity, and an international adoption of technology, affect designing for behavior and the nature of design itself. Ultimately, the text exists to provide a definition that encompasses the intellectual facets of the field, the conceptual underpinnings of interaction design as a legitimate human-centered field, and the particular methods used by practitioners in their day-to-day experiences.... [more]
Pervasive Information Architecture
Designing Cross-Channel User Experiences
Andrea Resmini
Luca Rosati
ISBN: 9780123820945
Copyright 2011
As physical and digital interactions intertwine, new challenges for digital product designers and developers - as well as industrial designers and architects - are materializing. While well versed in designing navigation, organization, and labeling of websites and software, professionals are faced with the crucial challenge of applying these techniques to information systems that link the digital world to the physical world.... [more]
Brave NUI World
Designing Natural User Interfaces for Touch and Gesture
Daniel Wigdor
Dennis Wixon
ISBN: 9780123822314
Copyright 2011
Natural user interfaces (NUIs) have been hailed as the next evolutionary step in human-computer interaction. As software companies struggle to catch up with one another in terms of developing the next great touch-based interface, designers are charged with the daunting task of keeping up with the advances in NUI technology and this new aspect to user experience design.... [more]
Beyond the Usability Lab
Conducting Large-scale Online User Experience Studies
William Albert
Thomas Tullis
Donna Tedesco
ISBN: 9780123748928
Copyright 2010
Beyond the Usability Lab offers tried and tested methodologies for conducting online usability studies. It gives students the guidance they need to collect a wealth of data through cost-effective, efficient, and reliable practices. The reader will develop a solid understanding of the capabilities of online usability testing, when it’s appropriate to use and not use, and will learn about the various types of online usability testing techniques.... [more]
Smart Things
Ubiquitous Computing User Experience Design
Mike Kuniavsky
ISBN: 9780123748997
Copyright 2010
Smart Things presents a problem-solving approach to addressing designers' needs and concentrates on process, rather than technological detail, to keep from being quickly outdated. It pays close attention to the capabilities and limitations of the medium in question and discusses the tradeoffs and challenges of design in a commercial environment.... [more]
Designing with the Mind in Mind
Simple Guide to Understanding User Interface Design Rules
Jeff Johnson
ISBN: 9780123750303
Copyright 2010
Early user interface (UI) practitioners were trained in cognitive psychology, from which UI design rules were based. But as the field evolves, designers enter the field from many disciplines. Practitioners today have enough experience in UI design that they have been exposed to design rules, but it is essential that they understand the psychology behind the rules in order to effectively apply them. In Designing with the Mind in Mind, Jeff Johnson, author of the best selling GUI Bloopers, provides designers with just enough background in perceptual and cognitive psychology that UI design guidelines make intuitive sense rather than being just a list of rules to follow.... [more]
Analyzing Social Media Networks with NodeXL
Insights from a Connected World
Derek Hansen
Ben Shneiderman
Marc Smith
ISBN: 9780123822291
Copyright 2010
In Analyzing Social Media Networks with NodeXL, members of the NodeXL development team up to provide readers with a thorough and practical guide for using the tool while also explaining the development behind each feature. Blending the theoretical with the practical, this book applies specific SNA instructions directly to NodeXL, but the theory behind the implementation can be applied to any SNA.... [more]
Mobile Technology for Children
Designing for Interaction and Learning
Allison Druin
ISBN: 9780123749000
Copyright 2009
Children are one of the largest new user groups of mobile technology — from phones to micro-laptops to electronic toys. These products are both lauded and criticized, especially when it comes to their role in education and learning. The need has never been greater to understand how these technologies are being designed and to evaluate their impact worldwide. Mobile Technology for Children brings together contributions from leaders in industry, non-profit organizations, and academia to offer practical solutions for the design and the future of mobile technology for children... [more]
Web Application Design Patterns
Pawan Vora
ISBN: 9780123742650
Copyright 2009
Design patterns for web applications, similar in concept to those for web sites and software design, offer an effective solution. In Web Application Design Patterns, Pawan Vora documents design patterns for web applications by not only identifying design solutions for user interaction problems, but also by examining the rationale for their effectiveness, and by presenting how they should be applied... [more]
Forms that Work
Designing Web Forms for Usability
Caroline Jarrett
Gerry Gaffney
ISBN: 9781558607101
Copyright 2009
Designing good forms is trickier than people think. Jarrett and Gaffney come to the rescue with Forms that Work, clearly explaining exactly how to design great forms for the web. Liberally illustrated with full-color examples, it guides readers on how to define requirements, how to write questions that users will understand and want to answer, and how to deal with instructions, progress indicators and errors... [more]
Keeping
Found Things Found
The Study and Practice of Personal Information Management
William P. Jones
ISBN: 9780123708663
Copyright 2008
WE ARE ADRIFT IN A SEA OF INFORMATION. We need information to make good decisions, to get things done, to learn, and to gain better mastery of the world around us. But we do not always have good control of our information - not even in the "home waters" of an office or on the hard drive of a computer. Instead, information may be controlling us - keeping us from doing the things we need to do, getting us to waste money and precious time. Keeping Found Things Found provides a comprehensive guide to Personal Information Management (PIM), which refers to both the practice and the study of the activities people perform in order to acquire, organize, maintain, and retrieve information for everyday use... [more]
Visual
Thinking
for Design
Colin Ware
ISBN: 9780123708960
Copyright 2008
In Visual Thinking for Design, Colin Ware takes what we now know about perception, cognition, and attention and transforms it into concrete advice that designers can directly apply. He demonstrates how designs can be considered as tools for cognition - extensions of the viewer’s brain in much the same way that a hammer is an extension of the user’s hand. This book, grounded in the current science of human perception, is key to helping the creators of visual systems do their best work. Experienced professional designers and students alike will learn how to maximize the power of the information tools they design for the people who use them... [more]
Evaluating Children's Interactive Products
Principles and Practices for Interaction Designers
Panos Markopoulos
Janet Read
Stuart MacFarlane
Johanna Hoysniemi
ISBN: 9780123741110
Copyright 2008
Evaluating Children’s Interactive Products directly addressing the need for new methodologies for carrying out sound and unbiased evaluations for making products safe, effective and entertaining. Based on the authors' workshops, conference courses, and own design experience and research, this highly practical book reads like a handbook, while being thoroughly grounded in the latest research. Throughout, the authors illustrate techniques and principles with numerous mini case studies and highlight practical information in tips and exercises and conclude with three in-depth case studies. Essential reading for usability experts, product developers, and researchers in the field... [more]
HCI Beyond the GUI
Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces
Philip Kortum
ISBN: 9780123740175
Copyright 2008
As technology expands and evolves, one-dimensional, graphical user interface (GUI) design becomes increasingly limiting and simplistic. Designers must meet the challenge of developing new and creative interfaces that adapt to meet human needs and technological trends. HCI Beyond the GUI provides designers with this know-how by exploring new ways to reach users that involve all of the human senses. Dr. Kortum gathers contributions from leading human factors designers to present a single reference for professionals, researchers, and students...
[more]
Measuring the User Experience
Collecting, Analyzing, and Presenting Usability Metrics
Thomas Tullis
William Albert
ISBN: 9780123735584
Copyright 2008
Effectively measuring the usability of any product requires choosing the right metric, applying it, and effectively using the information it reveals. Measuring the User Experience provides the first single source of practical information to enable usability professionals and product developers to do just that. Authors Tullis and Albert organize dozens of metrics into six categories: performance, issues-based, self-reported, web navigation, derived, and behavioral/physiological. They explore each metric, considering best methods for collecting, analyzing, and presenting the data. They provide step-by-step guidance for measuring the usability of any type of product using any type of technology... [more]
Moderating Usability Tests
Principles and Practices for Interacting
Joseph Dumas
Beth Loring
ISBN: 9780123739339
Copyright 2008
Whether you are an experienced usability professional or a developer who needs to test, Moderating Usability Tests will provide insight and guidance. This book collects the principles and guidelines the authors have learned in many years of practice, teaching, and research. To help the user grasp both the art and the craft of usability testing, ten videos are included, each tied to principles related in the text. Through each video, the reader will be able to observe many behavioral and interaction factors that have a direct impact on test results. In addition to the test scenarios, a panel of recognized usability experts, also on video, provide commentary and discussion about each scene... [more]
User-Centered Design Stories
Real-World UCD Case Studies
Carol Righi
Janice James
ISBN: 9780123706089
Copyright 2007
Intended for both the student and the practitioner, User-Centered Design Stories is the first user-centered design casebook. It follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. The problems posed in the cases cover a wide variety of key tasks and issues facing practitioners today, including those that are related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers the new practitioner (as well as experienced practitioners working in new settings) the valuable practice in decision-making that one cannot get by reading a book or attending a seminar... [more]
GUI Bloopers 2.0
Common User Interface Design Don'ts and Dos
Jeff Johnson
ISBN: 9780123706430
Copyright 2007
Is your application or Web site
ready for prime time?
A major revision of a classic reference, GUI
Bloopers 2.0 looks
at user interface design bloopers from commercial software, Web
sites, Web applications, and information appliances, explaining
how intelligent, well-intentioned professionals make these mistakes—and
how you can avoid them. While equipping you with the minimum of
theory, GUI expert Jeff Johnson presents the reality of interface
design in an entertaining, anecdotal, and instructive way... [more]
Letting Go of the Words
Writing Web Content That Works
Janice (Ginny) Redish
ISBN: 9780123694867
Copyright 2007
Letting Go of the Words helps you write successfully for web users. It offers strategy, process, and tactics for creating or revising content for the web. It helps you plan, organize, write, design, and test web content that will make web users come back again and again to your site. Learn how to create usable and useful content for the web from the master − Ginny Redish. Ginny has taught and mentored hundreds of writers, information designers, and content owners in the principles and secrets of creating web information that is easy to scan, easy to read, and easy to use... [more]
Sketching User Experiences
Getting the Design Right and the Right
Design
Bill Buxton
ISBN: 9780123740373
Copyright 2007
Bill Buxton and I share a
common belief that design leadership together with technical leadership
drives innovation. Sketching, prototyping, and design are essential
parts of the process we use to create new products. Bill Buxton
brings design leadership and creativity to Microsoft. Through his
thought-provoking personal examples he is inspiring others to better
understand the role of design in their own companies —Bill Gates,
Chairman, Microsoft
“Informed design is essential.” While it might seem
that Bill Buxton is exaggerating or kidding with this bold assertion,
neither is the case. In an impeccably argued and sumptuously illustrated
book, design star Buxton convinces us that design simply must be
integrated into the heart of business —Roger Martin, Dean, Rotman
School of Management, University of Toronto... [more]
Text Entry Systems
Mobility, Accessibility, Universality
I. Scott MacKenzie
Kumiko Tanaka-Ishii
ISBN: 9780123735911
Copyright 2007
Sketching User Experiences approaches design and design thinking as something distinct that needs to be better understood—by both designers and the people with whom they need to work— in order to achieve success with new products and systems. So while the focus is on design, the approach is holistic. Hence, the book speaks to designers, usability specialists, the HCI community, product managers, and business executives. There is an emphasis on balancing the back-end concern with usability and engineering excellence (getting the design right) with an up-front investment in sketching and ideation (getting the right design). Overall, the objective is to build the notion of informed design: molding emerging technology into a form that serves our society and reflects its values. Grounded in both practice and scientific research, Bill Buxton’s engaging work aims to spark the imagination while encouraging the use of new techniques, breathing new life into user experience design... [more]
Building Intelligent Interactive Tutors
Student-centered strategies for revolutionizing e-learning
Beverly Woolf
ISBN: 9780123735942
Copyright 2007
Computers have transformed every facet of our culture, most dramatically communication, transportation, finance, science, and the economy. Yet their impact has not been generally felt in education due to lack of hardware, teacher training, and sophisticated software. Another reason is that current instructional software is neither truly responsive to student needs nor flexible enough to emulate teaching. The more instructional software can reason about its own teaching process, know what it is teaching, and which method to use for teaching, the greater is its impact on education... [more]
Effective
Prototyping for Software Makers
Jonathan Arnowitz
Michael Arent
Nevin Berger
ISBN: 9780120885688
Copyright 2006
Much as we hate to admit it, most prototyping practice lacks a sophisticated understanding of the broad concepts of prototyping—and its strategic position within the development process. Often we overwhelm with a high fidelity prototype that designs us into a corner. Or, we can underwhelm with a prototype with too much ambiguity and flexibility to be of much use in the software development process. Effective Prototyping for Software Makers will help software makers—developers, designers, and architects—build effective prototypes every time: prototypes that convey enough information about the product at the appropriate time and thus set expectations appropriately... [more]
The
Persona Lifecycle
Keeping People in Mind Throughout Product
Design
John Pruitt
Tamara Adlin
ISBN: 9780125662512
Copyright 2006
If you design and develop products for people, this book is for
you. The Persona Lifecycle addresses the “how” of creating
effective personas and using those personas to design products
that people love. It doesn’t just describe the value of personas;
it offers detailed techniques and tools related to planning, creating,
communicating, and using personas to create great product designs.
Moreover, it provides rich examples, samples, and illustrations
to imitate and model. Perhaps most importantly, it positions personas
not as a panacea, but as a method used to complement other user-centered
design (UCD) techniques including scenario-based design, cognitive
walkthroughs and user testing... [more]
User Interface Design
and Evaluation
Debbie Stone
Caroline Jarrett
Mark Woodroffe
Shailey Minocha
ISBN: 9780120884360
Copyright 2005
User Interface Design and Evaluation presents an overview of the user-centered design field. It illustrates the benefits of a user-centered approach to the design of software, computer systems, and web sites. This book provides a clear and practical discussion of requirements gathering; developing interaction design from user requirements; and user interface evaluation. The book's coverage includes established HCI topics—such as visibility, affordance, feedback, metaphors, mental models, and the like—combined with practical guidelines for contemporary designs and current trends. You get a clear presentation of ideas, illustrations of concepts, using real-world applications. User Interface Design and Evaluation will help you develop all the skills necessary for iterative user-centered design, and provides a firm foundation for user interface design and evaluation on which to build.... [more]
Understanding Mobile Human-Computer Interaction
Steve Love
ISBN: 9780750663526
Copyright 2005
Taking a psychological perspective, Understanding Mobile Human-Computer Interaction examines the role of Human-Computer Interaction in the field of Information Systems research. The introductory section of the book covers the basic tenets of the HCI discipline, including how it developed and an overview of the various academic disciplines that contribute to HCI research. The second part of the book focuses on the application of HCI to Information Systems research, and reviews ways in which HCI techniques, methodologies and other research components have been used to date in the IS field. The third section of the book looks at the research areas where HCI has not yet been fully exploited in relation to IS, such as broadening user groups and user acceptance of technology. The final section of the book comprises of a set of guidelines for students to follow when undertaking an HCI based research project... [more]
 Cost-Justifying
Usability, 2nd Edition
An Update for the Internet Age
Randolph Bias
Deborah Mayhew
ISBN: 9780120958115
Copyright 2005
In this completely revised and new edition of Cost-Justifying Usability, Randolph G. Bias (University of Texas at Austin, with 25 years’ experience as a usability practitioner and manager) and Deborah J. Mayhew (internationally recognized usability consultant and author of two other seminal books including The Usability Engineering Lifecycle) tackle how to gain buy in for usability projects. It has been updated to cover cost-justifying usability for Web sites and intranets, for the complex applications we have today, and for a host of products—offering techniques, examples, and cases that are unavailable elsewhere No matter what type of product you build, whether or not you are a cost-benefit expert or a born salesperson, this book has the tools that will enable you to cost-justify the appropriate usability investment... [more]
Information Visualization, 2nd Edition
Perception for Design
Colin
Ware
ISBN: 9781558608191
Copyright 2005
Information Visualization combines a strictly scientific approach to human perception with a practical concern for the rules governing the effective visual presentation of information. Surveying the research of leading psychologists and neurophysiologists, author Colin Ware isolates key principles at work in vision and perception, and from them derives specific and effective visualization techniques suitable for a wide range of scenarios. Information Visualization offers practical guidelines that can be applied by anyone, and covers all facets of visual perception: color, organization, space perception, motion, and texture... [more]
Rapid Contextual Design
A How-to Guide to Key Techniques for
User-Centered Design
Karen Holtzblatt
Jessamyn Wendell
Shelley Wood
ISBN: 9780123540515
Copyright 2004
Rapid Contextual Design introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources. Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design—all with as little as a two-person team with only a few weeks to spare!... [more]
The
Mobile Connection
The Cell Phone's Impact on Society
Richard Ling
ISBN: 9781558609365
Copyright 2004
Based on research conducted in dozens of countries, this insightful and entertaining book examines the once unexpected interaction between humans and cell phones, and between humans, period. The compelling discussion and projections about the future of the telephone should give designers everywhere a more informed practice and process, and provide researchers with new ideas to last years.... [more]
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