Architecture and Patterns for IT Service Management, Resource Planning, and Governance
Making Shoes for the Cobbler's Children
Charles Betz
ISBN: 9780123705938
Copyright 2007
Architecture and Patterns for IT Service Management, Resource Planning, and Governance is a groundbreaking, practitioner-authored book. This book provides an independent examination of and response to the development of enterprise resource planning. The book presents on-the-ground coverage of enabling IT governance in architectural detail, which you can use to define a strategy and start executing. It fills the gap between high-level guidance on IT governance, and detailed discussions about specific vendor technologies... [more]
IT Manager's Handbook, 2nd Edition
Getting your new job done
Bill Holtsnider
Brian Jaffe
ISBN: 9780123704887
Copyright 2007
IT Manager’s Handbook: Getting Your New Job Done, , 2nd edition provides essential information to help students understand the responsibilities of today’s IT Management professionals: not only planning network security and implementing disaster recovery plans, but also such vital tasks as creating budgets, administering compliance, and managing staff... [more]
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