Research into Action / Reaction Outcomes Deliverables
Examples and Templates
Experience models
Illustrating the Big Picture : Journeys, Experiences and Interactions
A case study from Mad*Pow’s Megan Grocki and Jamie Thomson expaining how to put together journey maps.
Design Ethnography & Mood Maps
Why and how to represent trends and cycles of moods and emotions in experience models, personas, and other deliverables. With examples. By Will Evans.
Customer experience mapping
An in-depth explanation of how to make and use customer experience maps, by Mel Edwards of Design Managers Australia.
The Anatomy of An Experience Map
Chris Risdon on experience maps, with an example and case study.
Personas
Konigi persona template
Provides omnigraffle template, but useful as reference even if you don’t use Omnigraffle.
Persona page templates
Eightshape’s Will Evans offers PDF and InDesign snippets for multiple forms of persona deliverables, along with explanations on how to use them.
Persona sketch worksheet
Persona worksheet from Orange Bus (UK) via Wireframes.
"Speech bubble" persona example
Comparative persona template analysis
A comparison of quite a few persona examples, circa 2009. Still useful, though.
Task/Process maps
Konigi mental model template
Provides omnigraffle template, but useful as reference even if you don’t use Omnigraffle.
http://barnabasnagy.net/2011/12/26/speech-bubble-user-flow-user-journey/
Barnabas Nagy combines sitemap, scenario, task flow, and persona, and provides an axure source file for you to download.